Terms & Conditions

These general terms and conditions (the “Terms”) apply when You as a consumer (the ”Customer” or “You ") place an order via www.vagabond.com and thereto related pages (the ”Website”). An agreement is concluded between You and Vagabond R1 AB , company registration number 556634-4890 and VAT registration no. SE 55663448901 (“Vagabond”, “us” or “we”). Detailed contact information and other information about Vagabond is provided on the Website. These Terms only apply for Customers who are consumers when they order online on the Website.

Vagabond is a Swedish company that complies with Swedish law including EU regulations and directives. Furthermore, Vagabond strives to always comply with mandatory consumer protection laws and regulations where the customer has its country of residence. Vagabond cannot guarantee that these Terms comply with all applicable mandatory consumer protection laws. Nothing in these Terms shall exclude or limit Vagabond’s liability with regard to any matter for which it would be unlawful for Vagabond to limit or exclude its liability according to applicable mandatory law.

Vagabond has the right to deny purchases by a customer that does not, according to applicable mandatory law in the customer’s country of residence, have the right to enter into agreements regarding purchase of the products sold by Vagabond, e.g. normally under 18 years old. By purchasing a product at the Website You confirm that You possess the legal right and ability to enter into a binding agreement with Vagabond.

You will enter into an agreement with Vagabond in English and, in order to make a purchase, You must accept the Terms. By ticking the box of Terms and Conditions in the checkout on our web-site You accept the Terms and You undertake to comply with them.

Vagabond will process Your order immediately after You have placed an order on the Website. The agreement between You and Vagabond is concluded when You receive an order confirmation from Vagabond by e-mail. This means that a purchase contract for which these Terms apply is not entered into until You have received an order confirmation from Vagabond. Vagabond strives to send the order confirmation to You as soon as possible after receiving an order. We recommend You to save the order confirmation to facilitate any contact with our customer care in case such contact is needed.

Prices and fees

All prices are presented in local currency and include VAT. The prices do not include any payment fees, shipping fees or customs duty, which are presented separately.

The price of the product that was indicated on the Website when You placed Your order is the price that shall apply, unless otherwise is expressly agreed or if the circumstances clearly dictate otherwise. Vagabond is however not bound by a price for a product which was presented incorrectly on the Website if You realized or should have realized that the product was mispriced.

Vagabond offers various payment methods for Your purchase at our Web-Shop but they vary from country to country. You can choose to pay via card or through other payment methods that are available in Your Country. Some of our partners for payment are for example Klarna, Adyen and Entercash.

You can pay for Your purchase by a valid credit card as listed on the Website. The applicable amount will immediately be reserved on Your credit card but will not be debited until the goods are sent out. The payment transaction is carried out in cooperation with our payment service provider Adyen.

For certain countries, You can also choose to pay by invoice, if it is possible it is indicated during the check-out session. If You choose to pay by invoice then Vagabond’s right to receive payment and all other rights associated thereby are assigned to Klarna. Payment by using invoice may therefore only be done to Klarna and Klarna’s terms and conditions will apply in addition to these Terms. Click Here to view Klarna's terms.

The different payment methods may vary from time to time therefore Vagabond reserves the right to not always offer all payment methods. Please note that any restrictions on the payment options are set forth on the Website. In order to find out the payment methods please go to the check-out.

Campaigns and special offers

Vagabond may from time to time offer campaigns and special offers to its customers on more favorable terms and conditions than what is stated in these Terms. These more favorable terms and conditions will apply only for the duration of the special offer and for those specific products set forth by Vagabond in connection therewith and will not imply that such offer shall be valid for any order entered into prior to such campaigns or special offer. Vagabond reserves the right to withdraw such campaigns and special offers at any time. Upon termination or withdrawal of a campaign or special offer, these Terms shall apply without modification. Offers regarding specific products are valid for a limited period of time and while in stock.

Unless otherwise is explicitly stated, prices do not include shipping and delivery costs. The shipping and delivery cost is always stated on the Website and in the order confirmation.

Vagabond always aims to deliver Your order within the estimated number of working days for delivery set forth on the Website and in Your order confirmation. Your order will be processed and shipped during normal working days i.e. between Mondays and Fridays, so if You place an order during a weekend or on a Swedish public holiday, it will be processed on the following working day. The expected delivery time is always stated on the Website and in the order confirmation. The time of delivery may vary depending on to which location the product shall be delivered and due to seasonal peaks.

You will be notified if there are any problems which will delay the delivery. If You have not received Your order within the expected delivery date, You can always contact us at customer care for further information.

Vagabond offers delivery to the countries listed on the Website. Please note that, from time to time, restrictions in the delivery may occur.

Vagabond does not deliver ordered products if You want the product delivered to an address in a country or region that is illegal for Vagabond to deliver to (for example when there is a trade embargo), where there is a war, conflict or instability of any kind.

Non-collected package

You shall retrieve, collect or receive the package within 14 days from the announced delivery date and in accordance with the instructions from time to time provided by Vagabond or the freight company. You will receive a notice indicating where and when the package may be retrieved or received. Unclaimed or non-received packages will be returned to Vagabond. For unclaimed or non-received packages, You will be charged a fee of 30 Euro.

Please note that a non-collected package is not considered as a withdrawal from the contract. For more information on how to withdraw from the contract, see the section below.

When purchasing products on the Website, You are entitled to withdraw from the contract for a 14 days withdrawal period in accordance with applicable EU consumer protection law. This means that You have the right to withdraw Your purchase by notifying this within 14 days from the day You or a person specified by You have received the ordered product. Learn more how to use the standard form to exercise the right of withdrawal, at the Swedish Consumer Agency web-page.

If You decide to withdraw Your purchase and You want full reimbursement of the product You may not handle the product more than what is necessary to establish its nature, characteristics and function. If You were to handle the product beyond this, Vagabond is entitled to make a deduction for any diminished value of the product due to such handling, see the section below.

The right of withdrawal does not apply to a product with a seal if You have broken the seal, provided that the product is not suitable for return due to health protection or hygiene reasons. When ordering a product for which the right of withdrawal does not apply, You will receive clear information about this.

If You want to exercise Your right of withdrawal in time, please send a notification to Vagabond stating that You want to exercise Your right of withdrawal or visit any of our Vagabond stores before the expiry of the withdrawal period. If You want to exercise Your right of withdrawal by returning the product in any of our Vagabond stores, You can find Your nearest Vagabond store Here. To facilitate the withdrawal without visiting any of our Vagabond stores You need to take one of the following actions;

For products delivered and returned by Postnord You can use the pre-printed return label that came with Your package.
For products delivered and returned by DHL You can use the Vagabond portal for returns located Here.
You can also contact our customer care for further guidance.

When exercising Your right to withdraw in all communication You need to state name, address and preferably other relevant information, e.g. order number and date of order, and if You have purchased several products − which products You want to withdraw.

Please note that for products that You have purchased from our online outlet, it is not possible to return such products in our Vagabond stores. Such product must be returned by sending it to us using one of the methods described above.

If You want to exercise Your right of withdrawal on a full order, by using our pre-paid and pre-printed return label, we will deduct the shipping cost from the refund. If You send the product to us without using our pre-paid and pre-printed labels, You must pay the costs for the return shipping. You are also responsible for the condition of the product from the time of receipt and during the return shipping. Therefore, Vagabond recommends You to send the product well packaged and in its original box and/or packaging. The product shall be returned within 14 days from the date that Vagabond received Your notification stating that You want to exercise Your right of withdrawal.

When You exercise Your right of withdrawal, Vagabond will reimburse You for the returned product. Vagabond has the right to deduct a sum correspondent to the diminished value of the product compared to the original value. This only applies if and to the extent You are liable for any diminished value of the product resulting from the handling of it other than what is necessary to establish the nature, characteristics and functioning of the product.

Reimbursement

Normally Vagabond will reimburse the payments no later than 14 days from the date Vagabond received Your notification stating that You want to exercise Your right of withdrawal. However, no reimbursement will be made until Vagabond has received the product or You have showed that the product has been returned. Reimbursement will be made to You by the same payment method and to the same account as chosen for the payment of the product, unless otherwise agreed or should there be a hindrance to such method for the reimbursement then You need to contact us at customer care in order to make the proper arrangements for the reimbursement.

If You send the product to us without using our pre-paid and pre-printed labels, You must pay the costs for the return shipping.

A customer is entitled to lodge a complaint for a defect in the product according to mandatory consumer protection laws and regulations where the customer has its country of residence. If You wish to lodge a complaint regarding a delivered product You shall contact Vagabond as soon as possible after discovering the defect. To be valid, the complaint must be made within a reasonable time after You have discovered or should have discovered the defect.

To facilitate a complaint, You can use the pre-printed return label that came with Your package. You can also contact our customer care. We recommend that You state Your name, e-mail, address and preferably other relevant information, e.g. order number, date of order and why You lodge a complaint. Our customer care will then help You with Your claim. You can also lodge a complaint by visit any of our Vagabond stores. If You want to lodge a complaint by returning the product in any of our Vagabond stores, You can find Your nearest Vagabond store Here.

Returns shall be made to Vagabond according to the methods and procedures specified on the Website. Vagabond will carry the cost for the return freight for any approved complaints.

When Vagabond has received a complaint of a product and has established that the complaint is valid and acceptable in accordance with applicable legislation, Vagabond will replace the product, rectify the defect, make a deduction on the price the customer has paid for the product or reimburse the payment including shipping fees If Vagabond decides to rectify or send a new product, Vagabond will strive to rectify or send a new product as soon as possible.

Vagabond reserves the right to deny a complaint if it turns out that the product is not defect according to current legislation.

Intellectual property rights

The information on the Website is protected by, among others, intellectual property and marketing legislation. The Vagabond trademarks, trade names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without the prior written consent of Vagabond.

Personal data

When You place an order at the Website You will be asked to provide certain personal data. You confirm that the information You provide is correct and complete, and You are responsible for incorrectly completed tasks. Vagabond is the controller for the processing of Your personal data. Information regarding Vagabond’s processing of personal data can be found in Vagabond’s Privacy Policy.

Limitation of liability

Vagabond is only liable for damages according to applicable mandatory consumer protection law and to the extent the customer has made reasonable measures to limit the loss. Vagabond shall not be held liable for damages regarding delays in the performance of the agreement or defect products caused by unforeseen circumstances beyond its control.

Any waiver of Vagabond of any of its rights or remedies under these Terms must be in writing and duly executed. No single or partial waiver of any such right or remedy shall preclude any other or further exercise of that or any other such right or remedy.

Vagabond has the right to assign any part of its rights and obligations under the agreement between the parties without prior consent from the Customer. Furthermore, Vagabond has the right to assign or pledge receivables without prior consent from the Customer. The Customer may not however assign or transfer any part of its rights or obligations under the agreement between the parties without the prior written consent of Vagabond.

Vagabond reserves the right to make amendments to these Terms from time to time. Any amendments to these Terms will be posted on the Website. Changes will become valid once You has accepted the Terms (in connection with a new purchase), or 30 days after Vagabond has informed You of the changes.

Governing law and disputes

In cases of any dispute with a customer, Vagabond will follow the submitted recommendations from the Swedish National Board for Consumer Disputes or any corresponding alternative dispute resolutions where the customer has its country of residence. The Swedish National Board for Consumer Disputes may be accessed either via the website www.arn.se or address Box 174, 101 23 Stockholm. A customer may also lodge a complaint at the European Commission’s platform for online dispute resolution (the “ODR platform”) which You may access here: http://ec.europa.eu/consumers/odr/.

Any dispute regarding the interpretation or application of these Terms shall be governed by and construed in accordance with Swedish law and, except as provided in section above, settled by public court. Swedish law shall not however apply in a situation where a customer has better rights according to mandatory applicable consumer protection law in the country where the customer resides.

If any provision of these Terms is to be held invalid or unenforceable by any competent court, authority, arbitral tribunal or alternative dispute resolution board, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law.

Notwithstanding the foregoing, Vagabond may take any legal action necessary at any competent court in the Customer’s country of residence for collection of delayed payments. The parties do hereby accept that the jurisdiction of such court shall apply for such purpose.

The Terms was adopted by Vagabond Shoemakers R1 AB the 13/03/2018.

Do You have questions about the Terms and Conditions? Contact us Here.

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