Help & contact

The timing of your payment depends on your chosen method. For card or direct payments, the amount is reserved on your account once the order is confirmed, and the payment is deducted when the order ships from our warehouse. If you choose invoice payment at checkout, the invoice provider will inform you when to make the payment.

Once we receive your return at our warehouse, your refund will be processed, and you will receive an email confirmation. The refund will be credited to the original payment method within a few business days.

We might not provide invoice payments in your country yet. If payment via invoice is available in your country, you will be able to select the option at checkout.

If you are experiencing any issues with your payment, please try another card. If the problem persists, please contact our customer care team via the contact form for further assistance.

Once your order has been dispatched from our warehouse, we cannot modify your order details or delivery address. To update information after shipment, contact the carrier directly. For changes to personal details unrelated to an order, please visit My Pages.

You should receive an order confirmation by email to the address that you provided at checkout. It will reach you inbox shortly after you have completed your purchase. Please check the spam folder if you do not get the email within a few minutes.

Still no email? Please contact our Customer Care team for further assistance. 

After your order leaves our warehouse, you'll get a shipping confirmation from the carrier. Most carriers provide order tracking. Your confirmation will include a link to the carrier's website, allowing you to track your order using your order number. 

We always strive to deliver on time. You can track your package on the carrier's website. If you have any questions about your delivery, please contact our Customer Care team.

All orders are dispatched from our warehouse in Varberg, Sweden. For efficiency and to reduce emissions deriving from air freight, we have a local warehouse in Ladson, SC, for the United States orders.

Vagabond Shoemakers’ global headquarters is located in Varberg, Sweden. We design all our shoes and accessories in our in-house design studio. Our products are manufactured by a handful of selected shoe factories, including some in Vietnam, closely supported by our local production office.

Orders are typically dispatched within 1-2 business days. You will receive a shipping confirmation with delivery details when your order leaves our warehouse. Delivery options and estimated shipping times are shown at checkout and vary by country and shipping method.

You have 30 days to return unused products (14 days in CA). Returns must be registered through our online portal. Read more about our return policy here.

Visit vagabond.com/returns and follow the steps provided to initiate your return. Place the item(s) you wish to return in the original Vagabond box, then secure it with appropriate outer packaging. Attach the shipping label (print it out yourself if necessary) on the outside of the package. You can drop off the package at your closest pick-up point or arrange a pick-up, depending on your chosen carrier at the time of order. Keep the receipt as proof of return. Please be aware that a deduction may be applied if the product is used, the labels are removed, or if the item is not returned in its original box.

Returning products within 30 days is always free of charge. All products must be returned in unused condition, with all labels still intact and packed in the original Vagabond shoe box.

Please keep in mind that any shipping fees that you may have paid for the package to be sent to you will not be refunded.

Your refund will be processed and you'll receive an email confirmation once we have received your return at our warehouse. The refund will appear in your account within a few business days, using the same payment method you used for the purchase.

You will receive the payment within 14 days - starting the date we received Your notification stating that You want to exercise Your right of withdrawal.  

We are unfortunately not able to handle exchanges. If you are not satisfied with your Vagabond product, and want to buy another item, you need to go through the return process and place a new order online.

No worries! Please contact our Customer Care team and we will be happy to assist you. Always state your order number.

Unfortunately, it’s not possible to return your product to any of our Vagabond stores.

If your Vagabond product is purchased from one of our retailers, we kindly ask you to contact them for further assistance.

If you have had the misfortune to receive an incorrect product, please contact our Customer Care team as soon as possible and we will be happy to assist you. Always state your order number.

Once we receive and process your returned order at our warehouse, you'll get a confirmation email. You can also track your package on your carrier’s website to see its current location. If you have an account with us, you can track your order, exchange and return statuses under My Pages > Orders.

You are responsible for your returned order until we receive the package at our warehouse. Always save the receipt you obtain from the transporter, as it is your proof of return if the package should disappear during transport.

If your item is damaged or broken upon delivery, please contact our team using this form. Include a description and pictures showing the damage. Always state your order number.

Make sure that your shoes are dry and clean. They should be stored in a cool environment, and not near a radiator, since the heat will damage the softness of the leather. To preserve the shape of the shoe you may use shoe blocks or some newspaper tissues. When you are ready to use them again, use leather cream for the best protection if they have been stored for a long period of time.

Taking care of your shoes helps extend their lifespan, so you can enjoy your favorites for longer. Following the three-step process—clean, care, and protect—creates a solid foundation for maintenance. Our Shoe Care guide explains how to properly care for various materials and suggests suitable products.

Yes, we offer a range of products for cleaning, protecting, and caring for various materials. You can view the full selection here.

Vagabond shoes are true to size unless the product description specifically states otherwise. We recommend using our size guide, which is also available on the product page.

Not always. Our aim is to offer size 35 and 42 on our most popular models.

We use EU sizing as a standard for our shoes. If you are unsure about your size, we recommend using our size guide.

Most of our shoes are true to size. The fit and feel can be influenced by materials and design. You can find information about the perceived fit on each product page.

Most styles fit true to size. Fitting information and size recommendations are provided directly on the product page for each item.

We work primarily with leathers and it is important to have a close collaboration with our supplying tanneries. Like textiles, wastewater needs to be properly treated before it can be released. We carefully select and work with just a few tanneries and each of them must sign our code of conduct and RSL (restricted substances list) before we start working together. We also frequently visit, and besides social compliance and working environment, wastewater treatment is highest priority. Our suppliers who deliver the quality material we are asking for, either have their own monitored full water treatment set ups and/or are connected to municipal wastewater treatment plants.

We believe it is important to act together with our colleges in the business. Through our memberships in several organizations it is our responsibility to raise questions and push for global and local restrictions and regulations that can really make structural change.

We also use recycled polyester and organic GOTS certified cotton in our shoes. Vagabond shoes are not manufactured to be washed, therefore recycled polyester is a good match – it is during washing where we have the highest risk of micro plastic risk ending up in our oceans. We aim to further develop our designs with cellulose based materials alternative to cotton to further reduce the need for water during the material production.

It is within our everyday mission to find more and more sustainable materials and transport alternatives, to be able to gradually close the loop. In short terms closing the loop means that we can produce, reuse and recycle, aiming in the long run to leave a climate neutral footprint behind. An important part on this journey is to extend the lifecycle of your shoes. We believe that by presenting the best possible products, provide guidance of how to care for them and finally how to recycle – that is the most important thing for both us and you as a consumer to do. Learn more about shoe care, and remember that a good start is to “only buy what you really love”!

The most important thing to do is to make sure that what you buy is being used for as long time as possible. Taking care of your shoes is both making sure they’ll last well while you have them and be good enough to pass on to someone else. The aim is to have as long total lifecycle as possible! Do you have shoes in your wardrobe that are no longer being worn? Look for a recycling initiative near you or donate them to charity.

Our non-animal collection is part of our ambition to keep searching for and trying alternative materials to the conventional leather from a climate point of view. Our present non-animal collection have uppers from synthetic leather, lining from organic GOTS certified cotton, inner sole from cork and different outsoles all from non-animal origin. The glue used in production is also non-animal.

When preparing all leathers, different kinds of minerals and chemicals are used. Most leathers are chrome-tanned to achieve good softness, durability, and colour. However, close to bare skin, chrome tanned leathers may cause skin allergies. Therefore, we have replaced our inner soles with 100% chrome-free tanned leather to avoid any risk. In chrome-free tanning, a mix of vegetable and synthetic substances is used instead.

We publish annual sustainability reports, emphasising our materials, supply chains and more. The latest report can be found on our website under the section Sustainability Reports.

Most of our shoes are produced in Vietnam, in close collaboration with long-term partners. Each product page specifies the factory and country where the item was made.

Yes, most of our styles are made from leather sourced from certified tanneries. We only use leather from animals intended for food production.

Yes, our Non-Animal Collection features popular styles in synthetic leather. Explore the collection here.

We publish annual sustainability reports, emphasising our materials, supply chains and more. The latest report can be found on our website under the section Sustainability Reports.

Most of our shoes are produced in Vietnam, in close collaboration with long-term partners. Each product page specifies the factory and country where the item was made.