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Unfortunately, there might be a slight delay in our return process and therefore your refund may be delayed. Thank you for your understanding!

Help & Contact
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Register your return

You are always welcome to make a return within 14 days after receiving your order. Please register the products you wish to return and why in the form below.

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 ​Please note that the right of withdrawal only applies to unused products, packaged in the original Vagabond shoe box. Please read our return policy for more information.

How do I get my return label?

The return label is included in the package for orders made within the EU. If you are located outside the EU, the return label is sent to you as a separate email when you complete the return registration; this also includes shipments with DHL Parcel placed from anywhere in the world.

How does the refund work?

Your refund will be issued and an email confirmation will be sent to you as soon as we have received and registered your return at our warehouse. The refund will be credited within a few business days, through the same payment method as you used when completing your purchase. Please note that if have paid with Klarna, the invoice will be updated.

Can I exchange a product?

We offer a free exchange of size or another product for the same price or less within 14 days. Your new product will be sent as soon as the return has been submitted. Contact our Customer care via chat or email, and we will help you complete the exchange.

My item is broken, how do I make a complaint?

If your item gets damaged or broken, you are always welcome to make a complaint. Please contact our Customer Care team with both a description and pictures showing the damage. Always state your order number.

I have received a faulty item, what do I do?

If you have had the misfortune to receive an faulty product, please contact our Customer Care team and we will be happy to assist you. Always state your order number.

Contact us

Vagabond Customer Care are always happy to help!

Contact us via chat, our chat service is open between 8-22 CET/CEST Mon-Fri, with varied opening hours during weekends. 

Fill out the contact form or reach us by phone +46 340 54 12 03. Our Customer Care team is English and Swedish speaking. We also offer German assistance through our contact form.

We will do our best to get back to you within 24 hours (weekdays).

Opening hours
Monday - Friday 08.00-17.00 CET

You will find answers to most questions at our Help & Contact page.

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