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Extended return policy

Items purchased between December 1 and December 25 2022 can be returned until January 31 2023. Read more about how to return your order here.

Customer Care Opening hours

Due to the Christmas holiday our opening hours the upcoming weeks varies. See the correct opening hours below. We won't be able to take calls during closed hours but you can of course always can send us an e-mail and we’ll get back to you as soon as possible.

23/12: 08:00 – 16:00 CET
24/12: Closed
25/12: Closed
26/12: Closed
27/12: 08.00 – 17.00 CET
28/12: 08.00 – 17.00 CET
29/12: 08.00 – 17.00 CET
30/12: 08.00 – 17.00 CET
31/12: Closed
6/1: Closed

Delivery before Christmas and New Years Eve
Austria

UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Belgium

UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Bulgaria

DHL-Express: Orders must be placed by 2022-12-22 for delivery before December 24.

DHL-Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Canada

FedEx Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
FedEx Priority: Orders must be placed by 2022-12-19 for delivery before December 24.

FedEx Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
FedEx Priority: Orders must be placed by 2022-12-27 for delivery before December 31.

 
Croatia

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Czech Republic

DHL Parcel: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

DHL Parcel: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Cyprus

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Denmark

Orders must be placed by 2022-12-19 for delivery before December 24.

Orders must be placed by 2022-12-27 for delivery before December 31.

 
Estonia

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Finland

Orders must be placed by 2022-12-19 for delivery before December 24.

Orders must be placed by 2022-12-27 for delivery before December 31.

 
France

Fedex Exonomy: Orders must be placed before 2022-12-15 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

Fedex Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

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Germany

DHL Standard: Orders must be placed by 2022-12-20 for delivery before December 24.
UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express:  Orders must be placed by 2022-12-22 for delivery before December 24.

DHL: Standard Orders must be placed by 2022-12-27 for delivery before December 31.
UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Great Britain

Orders must be placed before 2022-12-15 for delivery before December 24.

Orders must be placed by 2021-12-23 for delivery before December 31.

 
Greece

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Hungary

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Ireland

FedEx Economy: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

Fedex Economy: Orders must be placed by 2021-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Italy

FedEx Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

FedEx Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Latvia

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Lithuania

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Luxembourg

UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2020-12-29 for delivery before December 31.

 
Malta

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Monaco

Orders must be placed by 2022-12-15 for delivery before December 24.
Orders must be placed by 2022-12-23 for delivery before December 31.

 
Netherlands

UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Norway

Orders must be placed by 2022-12-19 for delivery before December 24.

Orders must be placed by 2022-12-27 for delivery before December 31.

 
Poland

UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
DHL-Express: Orders must be placed by 2022-12-22 for delivery before December 24.

UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL-Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Portugal

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Romania

Orders must be placed by 2022-12-22 for delivery before December 24.

Orders must be placed by 2022-12-29 for delivery before December 31.

 
Slovakia

DHL Standard: orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: orders must be placed by 2022-12-22 for delivery before December 24.

DHL Standard: orders must be placed by 2022-12-27 for delivery before December 31.
DHL Express: orders must be placed by 2022-12-29 for delivery before December 31.

 
Slovenia

DHL Standard: orders must be placed by 2022-12-16 for delivery before December 24.
DHL Express: orders must be placed by 2022-12-22 for delivery before December 24.

DHL Standard: orders must be placed by 2022-12-27 for delivery before December 31.
DHL Express: orders must be placed by 2021-12-29 for delivery before December 31.

 
Spain

Fedex Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

Fedex Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

 
Sweden

Orders must be placed by 2022-12-20 for delivery before December 24.

Orders must be placed by 2022-12-27 for delivery before December 31.

 
Switzerland

FedEx Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
Orders must be placed by 2022-12-23  for delivery before December 31.

 
United States

FedEx Economy: Orders must be placed before 2022-12-15 for delivery before December 24.
FedEx Priority: Orders must be placed before 2022-12-19 for delivery before December 24.

FedEx Economy: Orders must be placed before 2022-12-23 for delivery before December 31.
FedEx Priority: Orders must be placed before 2022-12-27 for delivery before December 31.

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