We offer a return period of 14 days from the day you recieve your package. The product has to be returned in the original Vagabond box and any damage may cause a charge up to 100%, depending on the damage. Our return policy does not apply to shoe care and soles. These items cannot be returned and refunded.
Vagabond has a 14-day return policy. Return your product within 14 days of receiving your order for a full refund, including shipping costs. Please note that we will deduct the sum of €6 for return shipping from the refund.
HOW TO RETURN: DHL EXPRESS DELIVERY
Please use the pre-paid label which is included in the package. The refund will be issued as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. You will receive a refund confirmation regarding your return. Items shall be returned in the original box, in the original condition and have all their tags on.
Please follow the steps below:
Pack the items inside the original Vagabond box, then put it inside a larger box. In order for us to verify your return, always include the receipt you received with the original shipment.
Place the return label on the box, preferably on top of the prior delivery information.
Schedule a pick-up or leave your package at a DHL Express Service Point. Save the receipt as this is your proof of return. You can track your return shipment at www.dhl.com
We are unfortunately not able to handle exchanges directly. If your purchase did not meet your expectations and you want to make an exchange, please return your order using the same instructions as above. Then place a new order online. To receive the refund faster contact our Customer Care team with your tracking number.
Your refund will be made as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. Once the refund is made, you will receive a refund confirmation regarding your return. Please note that it may take up to 3 days to process the refund.
When your return is approved, we will initiate a refund to your original method of payment. The transaction takes up to 5 working days. Please note that if you keep part of an order the shipping cost will not be refunded.
If you want to make an exchange, just go through the return process and place a new order online.