Help & contact
Shoe care
Cleaning, caring and protecting your shoes is the key for a long sustainable life and to keep them looking their best. Different styles may need different treatment. If you are unsure about how to treat your shoes and which products to use, you are welcome to read our Care Guide.
THESE ARE THE BASIC STEPS
- Clean
The first step is always to clean your shoes. Prepare the shoes to be polished by removing all dirt with a damp cloth, brush or a shoe foam cleaner. - Care
The second step is to refresh and nourish with a gentle and suitable cream or wax. Let your shoes rest at least 24 hours before using them again. - Protect
The third step is to protect the shoes from dirt, rain and dampness. Regular shoe care is automatically long-term protection, especially for leather where wax can be applied. If you use a repellent product, make sure it is water based and follows chemical regulations. - Storage
When you are not using your shoes, wipe them off and keep them in their shoe box or in your shoe closet for storage. Preferably, use a shoe tree - it will help maintain the shape of your shoes.
OUR SHOE CARE PRODUCTS
It is important to use the proper products for the specific material of your shoes. Check out our range of shoe care products.
FAQ Shoe care
Size
Use our size guide to find your perfect fit. Note that the size chart is general for all shoes.
HOW TO MEASURE YOUR FEET
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Place your foot on a flat surface with your heel against a straight edge or a wall.
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Place a ruler beside your foot, touching the same straight edge as your heel.
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Then take the length in millimetres from the tip of your longest toe to your heel and find your perfect fit in our size guide.
For a more exact measurement wear the socks you would want to wear in your new shoes and do the measuring in the evening (your feet may become a bit swollen during the day).
If your foot measurement is halfway between sizes, select the larger size.
You may find that one foot is longer than the other, this is quite normal. For best comfort choose the larger size.
NOT THE RIGHT SIZE AFTER ALL?
Don’t worry, we offer free returns and you will receive a refund.
FAQ Size
Sustainability
With our mission to be a global fashion brand comes a great responsibility to think and act sustainable on all levels. At this journey it is all about awareness in choices of material, production, transportation and consumption, while at the same time striving for innovations and solutions that can really be a game changer. You can read about our everyday commitments here, or learn more in our latest FAQ below.
FAQ Sustainability
Retailers
VAGABOND STORES
We have several Vagabond concept stores around Europe. If your favourite Vagabond product is out of stock in a store, our staff members can help you place an online order in our official Vagabond stores.
SHOP-IN-SHOP
Vagabond is available among several shop-in-shops around the world. In these shop-in-shop you can find a wide range of Vagabond products.
RETAILERS
Vagabond products are sold online and in stores in over 40 markets worldwide.
You can also message us on Whatsapp; please note that we respond when available. For urgent inquiries, please use our live chat.
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