Terms & Conditions
IMPORTANT: THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT APPLY TO ALL VISITORS TO OR USERS OF THE WEBSITE. PLEASE READ IT CAREFULLY BEFORE USING THIS WEBSITE.
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS ONLY TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH VAGABOND, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
These general terms and conditions (the “Terms”) apply when You as a consumer (the "Customer” or “You") place an order via www.vagabond.com and thereto related pages (the ”Website”) or use this Website. These Terms are subject to change by Vagabond (“Vagabond”, “us”, “we”, or “our”) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the” Last Updated Date” referenced on the Website. You should review these Terms prior to purchasing any product or services that are available through the Website. Your continued use of this Website after the” Last Updated Date” will constitute your acceptance of and agreement to such changes. Detailed contact information and other information about Vagabond is provided on the Website.
By purchasing a product at the Website, You confirm that You possess the legal right and ability to enter into a binding agreement with Vagabond.
You will enter into an agreement with Vagabond in English and, in order to make a purchase, You must accept the Terms. By ticking the box of Terms and Conditions in the checkout on our Website, You accept the Terms and You undertake to comply with them.
You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. Vagabond strives to send the order confirmation to You as soon as possible after receiving an order. We recommend You save the order confirmation to facilitate any contact with our customer care in case such contact is needed.
All prices are presented in CAD without local sales tax. The prices do not include any payment fees, shipping- or handling fees which are presented separately in the checkout and in the order confirmation.
Please note that in case an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes.
All prices, discounts, and promotions posted on this Website are subject to change without notice. The price of the product that was indicated on the Website when You placed Your order is the price that shall apply and will be set out in your order confirmation email, unless otherwise expressly agreed to or if the circumstances clearly dictate otherwise. Vagabond is however not bound by a price for a product which was presented incorrectly on the Website if You realized or a reasonable person would have realized that the product was mispriced. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. You can pay for Your purchase by the method of payment as listed on the Website. You represent and warrant that (i) the payment information you supply to us is true, correct and complete, (ii) you are duly authorized to use such payment for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.
Campaigns and special offers
Vagabond may from time to time offer campaigns and special offers to its customers on more favorable terms and conditions than what is stated in these Terms. These more favorable terms and conditions will apply only for the duration of the special offer and for those specific products set forth by Vagabond in connection therewith and will not imply that such offer shall be valid for any order entered into prior to such campaigns or special offer. Vagabond reserves the right to withdraw such campaigns and special offers in its sole discretion, at any time, and without notice. Upon termination or withdrawal of a campaign or special offer, these Terms shall apply without modification. Offers regarding specific products are valid for a limited period of time and while in stock.
Unless otherwise explicitly stated, prices do not include shipping and delivery costs. Shipping and delivery costs are reimbursement for the costs we incur in the processing, handling, packing, shipping and delivery of your order. The shipping and delivery cost are always stated on the Website and in the order confirmation.
Vagabond always aims to deliver Your order within the estimated number of working days for delivery set forth on the Website and in Your order confirmation. Your order will be processed and shipped during normal working days i.e. between Mondays and Fridays, so if You place an order during a weekend or on a Swedish public holiday, it will be processed on the following working day.
Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
You will be notified if there are any problems which will delay the delivery. If You have not received Your order within the expected delivery date, You can always contact us at customer care for further information.
Right now we extend the return period with additionally 14 days, due to the Corona virus (Covid-19). Total return period is now 28 days.
Except for any products designated on the Website as final sale or non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handlings costs, provided such return is made within fourteen (14) days of delivery with valid proof of purchase and provided such products are returned in their original condition.
The right of return does not apply to a product with a seal if You have broken the seal, provided that the product is not suitable for return due to health protection or hygiene reasons. When ordering a product for which the right of return does not apply, You will receive clear information about this.
To return products, please send notification to our Customer Care Department at www.vagabond.com/en/customer-care to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. If the return is within our return policy, the Customer Care Department will generate a pre-paid return label for You to print. No returns of any type will be accepted without an RMA. All communication shall include your name, address and other relevant information, e.g. order number and date of order, and product(s) You want to return.
If You send the product to us without using our pre-paid labels, You must pay the costs for the return shipping. You are also responsible for the condition of the product from the time of receipt and during the return shipping. Therefore, Vagabond recommends You send the product well packaged and in its original box and/or packaging. The product shall be returned within 14 days from the date that Vagabond received Your notification.
When You return a product(s), Vagabond will refund You for the returned product(s). Vagabond has the right to deduct a sum correspondent to the diminished value of the product compared to the original value due to Your mishandling of the product or damage to the product.
Refunds are processed within thirty (30) business days of our receipt of the product. Refunds will be made to You by the same payment method and to the same account as chosen for the payment of the product on the Website WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. For defective returns, please refer to the manufacturer’s warranty (see below) included with the product or as detailed in the product’s description on our Website.
A customer is entitled to lodge a complaint for a defect in the product according to mandatory consumer protection laws and regulations where the customer has its country of residence. If You wish to lodge a complaint for a defect in a delivered product You shall contact Vagabond as soon as possible after discovering the defect. To be valid, the complaint must be made within a reasonable time after You have discovered or should have discovered the defect.
To facilitate a complaint, contact our customer care and provide them with Your name, e-mail, address, order number, date of order and any other relevant information to lodge a complaint. Our customer care will then help You with Your claim.
Returns shall be made to Vagabond according to the methods and procedures specified on the Website. Vagabond will carry the cost for the return freight for any approved complaints, in its sole discretion.
When Vagabond has received a complaint of a product and has established that the complaint is valid and acceptable in accordance with applicable legislation, at Vagabond’s sole discretion, Vagabond will either replace the product, rectify the defect, make a deduction on the price the customer has paid for the product or reimburse the payment including shipping fees. If Vagabond decides to rectify or send a new product, Vagabond will strive to rectify or send a new product as soon as possible.
Vagabond reserves the right to deny a complaint if it turns out that the product is not defective according to current legislation.
The Website, and the products and services provided by Vagabond, are provided “as is” and without warranties of any kind. Vagabond expressly disclaims all warranties, whether express or implied, including but not limited to the implied warranties of MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE, and any warranties of title or non-infringement. Vagabond does not represent or warrant that our Website, or its function, downloadable materials, contents or any services that is provided herein, will be uninterrupted, error-free, virus-free, accurate, secure, complete, satisfactory or cured of any defects. Vagabond is not responsible for any damages incurred as a result of your use of our Website, as your visitation and use of our Website is done at your own rick.
Intellectual property rights
The design of this Website and all text, images, graphics, information, content, processes, layout and other material displayed on or that can be downloaded from this Website (“Website Materials”) are protected by copyright, trademark, and possibly patent and other laws and may not be used except as permitted in these Terms or with the prior written consent of Vagabond. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this Website or the Website Materials. The Vagabond trademarks, trade names, product names, trade dress, logos and other content may not be copied or used without the prior written consent of Vagabond. Your misuse of the trademarks displayed on this Website is strictly prohibited.
Limitation of liability
Vagabond is only liable for damages according to applicable mandatory consumer protection law and to the extent the customer has made reasonable measures to limit the loss. Vagabond shall not be held liable for damages regarding delays in the performance of the agreement or defective products caused by unforeseen circumstances beyond its control. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. OUR SOLE AND ENTIRE MAXIMUM LIABILITY, FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH THE WEBSITE.
The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. Any waiver of Vagabond of any of its rights or remedies under these Terms must be in writing and duly executed.
Vagabond has the right to assign any part of its rights and obligations under the agreement between the parties without prior consent from or notice to the Customer. Furthermore, Vagabond has the right to assign or pledge receivables without prior consent from or notice to the Customer. The Customer may not assign or transfer any part of its rights or obligations under the agreement between the parties without the prior written consent of Vagabond. Any purported assignment or delegation in violation of this section is null and void.
You represent and warrant that you are buying products from the Website for your own personal or household use only, and are not for resale or export. You further represent and warrant that all purchases are intended for final delivery to locations within Canada.
These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
Governing law and disputes
In cases of any dispute with a customer, Vagabond will follow the submitted recommendations from the Swedish National Board for Consumer Disputes or any corresponding alternative dispute resolutions where the customer has its country of residence. The Swedish National Board for Consumer Disputes may be accessed either via the website www.arn.se or address Box 174, 101 23 Stockholm.
Any dispute regarding the interpretation or application of these Terms shall be governed by and construed in accordance with Swedish law and, except as provided in section above, settled by public court.
If any provision of these Terms is to be held invalid or unenforceable by any competent court, authority, arbitral tribunal or alternative dispute resolution board, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law.
Notwithstanding the foregoing, Vagabond may take any legal action necessary at any competent court in the Customer’s country of residence for collection of delayed payments. The parties do hereby accept that the jurisdiction of such court shall apply for such purpose.
The Terms was adopted by Vagabond Shoemakers R1 AB the 01/09/2019.
Do You have questions about the Terms and Conditions? Contact us Here.
Vagabond Shoemakers R1 AB
Birger Svenssons Väg 36
432 40 Varberg
Phone: +46 (0)340-541200
VAT registration number: SE 55663448901
Company registration number: 556634-4890