Right now we extend the return period with additionally 14 days, due to the Corona virus (Covid-19). Total return period is now 28 days.
We offer a return period of 14 days from the day you receive your order. The product must be returned in an unused condition and in the original Vagabond box. Any damage may cause a charge up to 100%, depending on the damage.
Please follow the steps below:
1. Contact our Customer Care team using the contact form below. State your order number and the products that you want to send back.
2. Our Customer Care team will send you a pre-paid return label.
3. Pack the items inside the original Vagabond box, then put it inside a larger box. In order for us to verify your return, always include the receipt you received with the original shipment.
4. Place the return label on the box, preferably on top of the prior delivery information.
5. Leave the package at your nearest service point.
Your refund will be made as soon as we have received your return to our warehouse. Your refund (excluding shipping charge) will be credited to the same form of payment method from when the purchase was made. Once the refund is made, you will receive a confirmation. Then it takes 1-3 business days for you to receive the refund.
If you want to make an exchange, just go through the return process and place a new order online.