We offer a return period of 14 days from the day you receive your order. The product must be returned in an unused condition and in the original Vagabond box. Any damage may cause a charge up to 100%, depending on the damage.
1. Contact our Customer Care team using the contact form below. State your order number and the products that you want to send back.
2. Our Customer Care team will send you a pre-paid return label.
3. Pack the items inside the original Vagabond box, then put it inside a larger box. In order for us to verify your return, always include the receipt you received with the original shipment.
4. Place the return label on the box, preferably on top of the prior delivery information.
5. Leave the package at your nearest service point.
When your return is approved, we refund the price of the merchandise you returned, back to the same card you paid with / used at the time of order. When returning a full order, we will include the original shipping cost in the refund but deduct a return shipping cost. The transaction takes up to 5 bank days. A confirmation e-mail will be sent to you as soon as your return is handled.
If you want to make an exchange, just go through the return process and then place a new order online.
If you have been sent a faulty product please contact our Customer Service (Englich and Swedish speaking) at Contact or call +46 340 541203 as soon as you discover the fault. Be prepared to state your order number. Customer Service will then help you with your claim.