You are always welcome to make a return within 30 days after receiving your order. Please register the products you wish to return and why in the form below.
Please note that the right of withdrawal only applies to unused products, packaged in the original Vagabond shoe box. Please read our return policy for more information.
We know that finding the perfect size can be difficult. If you’re unsure which size to choose please use our size guide. If you still end up with the wrong size, we offer free returns within 30 days from when you received your package. Please consider the environment before making a return.
We are unfortunately not able to handle exchanges. If you are not satisfied with your Vagabond product, and want to buy another item, you need to go through the return process and place a new order online.
The return label will be sent in a separate email after you have completed your return registration above.
Your refund will be issued and an email confirmation will be sent to you as soon as we have received and registered your return at our warehouse. The refund will be credited within a few business days, through the same payment method as you used when completing your purchase. Please note that if have paid with Klarna, the invoice will be updated.
You will recive the payment within 14 days - starting the date we received Your notification stating that You want to exercise Your right of withdrawal.
If your item gets damaged or broken, you are always welcome to make a complaint. Please contact our Customer Care team with both a description and pictures showing the damage. Always state your order number.
If you have had the misfortune to receive an faulty product, please contact our Customer Care team and we will be happy to assist you. Always state your order number.
Vagabond Customer Care are always happy to help!
Contact us via chat, our chat service is open 24/7.
Fill out the contact formand you will receive an answer as soon as possible
You will find answers to most questions at our Help & Contact page.
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