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Privacy policy

Our privacy policy in brief

Vagabond shield and protects your integrity and your personal information and we always strive to be transparent on how we handle your personal data. It is also important to us to handle it lawfully and in a fair way. Therefore, Vagabond always strive to not collect and use more personal data than needed to be able to fulfil your demand and expectations on us. We also put an effort into how we protect your data, we never sell your personal data to a third party and only transfer it to other companies within Vagabond group or to our trusted partners for them to perform their tasks, for example we transfer data about your preferences to our partners, for delivery we transfer data to the transporting company and for payment we transfer data to our payment provider.

In addition to the General Data Protection Regulation (GDPR) and other relevant laws and regulations Vagabond respects the local legislation on personal data.

Our website occasionally contains links to other websites. The websites are usually not under our control and are not covered by this privacy policy, so you are encouraged to familiarise yourself with their privacy policy before submitting your personal data.

Some important principles in short

We will do our best to protect your integrity by:

• Being transparent in informing you how we collect and use personal data.
• Only collect the data needed to process and fulfil our commitment and provide you with relevant marketing and offerings.
• Only collect data that is to your benefit, for improving our performance in providing our products and services.
• Only provide information to trusted affiliated companies, partners or service providers.
• Only keep data for as long needed for the purpose for which the data were collected.
• Upon your request provide information of what personal data that we hold and handle and on what legal ground.
• Protect your personal data by e.g. security systems, anonymisation and encryption.

You have the right to:

• Request that we provide all your personal data that we handle.
• Request that we correct your personal data.
• Request that we limit our use of your personal data.
• To the extent permitted by law request that we delete your personal data.
• Request that we provide your personal data in machine-readable form, so called “Data portability”.
• Withdraw your consent.

Personal data controller is Vagabond International Aktiebolag and sometimes its subsidiaries or partners. Vagabond is not responsible for the privacy policies or practices of our partners or service providers.

If you have any queries or are unhappy with how we process your personal data, you are always welcome to contact us. There is also the option of contacting the relevant supervisory authority.

Persons under the age of 16

Vagabond do not knowingly collect or solicit information from anyone under the age of 16. If you are under 16, please do not use the site or related services. In the event that we learn that we have collected personal information from a person under the age of 16, we will delete that information.

The purpose of the Vagabond Customer Club is to provide you with interesting offers and extended service.

It is voluntary to become a member of the Vagabond Customer Club and when you register you agree to these membership terms.

These membership terms apply between you as a consumer and Vagabond R1 AB, company registration number 556634-4890 ("Vagabond", "us”, or "we"). Contact information and further information about Vagabond can be found on our website. A requirement to become a member is that you are over 18 years of age.

The membership is valid from your registration and until one of the parties terminates the membership. If your account has been inactive for three years, the account and your membership will be terminated.

As a member, you get an account with access to a My pages function where you can manage your profile so that your personal information is up to date, and you are contacted in the way you wish. You can also choose the type of information and offers you want to receive.

The membership benefits included in the membership vary and we reserve the right to change the membership benefits at any time. The membership is personal and multiple memberships are not permitted.

The information you provide when you register is stored in our member database. It also stores information about your purchase history, how you respond to our offers and information about your use of our website. The information is analyzed by us to develop the website and to provide you with the most interesting offers possible. Read more about how we process your personal data in our Privacy Policy.

Vagabond makes no guarantees regarding your membership or your membership benefits and, except as follows from mandatory legislation, we are not responsible for any loss or damage in connection with your membership of the customer club.

These membership terms apply together with our General Terms and Conditions, and in the event of conflicting terms, the General Terms and Conditions take precedence.

Vagabond always has the right to immediately terminate a membership if it is suspected of being misused or used in a way that conflicts with Vagabond's values.

These membership terms are updated continuously, and you can always find the current version on our website.

The information we collect is mainly your name, payment information, address, phone number, e-mail address. We also collect device data, access data, identification data, purchase data, location data and data about your preferences. We do not collect any data that is not necessary for us to develop, fulfil and market our business services.

Storing of data

Vagabond will store data at its servers owned by Vagabond and located at Vagabond Varberg, Birger Svenssons Väg 36, 432 40 Varberg, or at servers provided by our partners or our service providers. Normally, data is stored within the EEA, but if data is transferred to countries outside the EEA, we ensure that appropriate security measures are taken and that the transfer is legal.

Transfer of data

We do transfer data to companies within Vagabond group. We also transfer data to our partners and service providers to provide high quality services and relevant marketing. Our partners and service providers are mainly located within EEA and so are their servers and other storing equipment. In some cases, we also transfer your personal data to third parties outside EEA. In such cases, we ensure that appropriate safeguards are in place through the EU Commission’s Standard Contractual Clauses for third-country transfers or the EU-US Data Privacy Framework and that the transfer is legal.

Protection of data

Vagabond limits the use of personal data by the following measures; its design and by not using technologies that are unnecessary intrusive or capture data not needed to enable Vagabond or its partners to deliver Vagabond products, services and marketing. Privacy is a default working method at Vagabond and all settings aims to be for example opt-in instead of opt-out. Privacy is designed into systems by prioritising security and data protection as part of the design and using privacy enhancements techniques like encryption and anonymisation.

When visiting vagabond.com through https, you provide personal information in conjunction with a transaction that are called secure pages (encrypted transfer of information). Vagabond is using certificates issued by a trusted third party. Such a certificate guarantees that you are communicating with our web site, vagabond.com, and that the transfer of information is encrypted. Most web browsers at your devices use symbols to show if you are visiting a secure or non-secure web page. Learn more about this on: https://en.wikipedia.org/wiki/HTTPS.

Card payment transactions with Vagabond or our payment service provider use high-grade encryption technology carried out over an SSL 256-bit encrypted secure connection.

We use Google’s reCAPTCHA solution to determine whether it is a human or software that is attempting to send information to us. Your IP address and other data such as device and software details, necessary for reCAPTCHA to function, is transferred to Google Inc. After transfer, the information is covered by Google’s confidentiality terms and conditions.

When our partners process personal data on our behalf, we protect the data with a special data processing agreement.

Vagabond cares about and protect your integrity and personal privacy. We do our best to fulfil your expectations and perform in accordance with the agreement that we have with you to sell and deliver our products and to support you and share information with you. It is important to us that you understand how we handle your personal data when you visit our site. Below is a description of the processes that may involve the handling of your personal data.

Visiting our web-shop and ordering our products

When you visit our web-shop and order our products you have to go to the check-out section where you will be asked to fill in what product you want to order, the contact and delivery details for us to be able to pick, pack and send the product to you.
Legal basis: The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, (article 6 p.1 (b) of the GDPR).
Automated decision-making: No
Retention: Accounting information is stored in accordance with current legislation and other information for maximum three years from the most recent purchase transaction.
Disclosure to independent third parties: Data is transmitted to our partners for distribution

Payment and invoice information

During the checkout you need to select payment method and fill in the payment details (such as e.g. card details, card number, expiry date, CCV no) needed to process your payment for your order through our payment service provider. If you choose to pay via invoice, then we collect your personal id number (national identifier) to process a credit application and once approved by our credit service provider the order will be processed. The payment and invoice information are being collected by us without saving it and transferred securely to our partners for payments and/or for Invoicing.
Legal basis: The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, (article 6 p.1 (b) of the GDPR). Balance of interest, (article 6 p.1 (f) of the GDPR). The processing is also necessary for Vagabond’s legitimate interest to avoid non-payment.
Automated decision-making: No
Retention: Accounting information is stored in accordance with current legislation and other information for maximum three years from the most recent purchase transaction.
Disclosure to independent third parties: Data is transmitted to our credit and payment solution providers.

Delivery

We ask you to enter your name, delivery address and contact information such as e-mail and phone number on our website in the checkout section so that we will be able to deliver your order and if needed contact you, for example via SMS, regarding the delivery.
Legal basis: The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, (article 6 p.1 (b) of the GDPR).
Automated decision-making: No
Retention: Accounting information is stored in accordance with current legislation and other information for maximum three years from the most recent purchase transaction.
Disclosure to independent third parties: Data is transferred to our partners for distribution.

Return documents for certain markets

If you want to return a product you need to login on our return portal at our website and provide your e-mail and order number, to be able to print a return label before sending the product back to us.
Legal basis: The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, (article 6 p.1 (b) of the GDPR). The processing is also necessary for compliance with a legal obligation to which Vagabond is subject (article 6 p.1 (c) of the GDPR).
Automated decision-making: No
Retention: Accounting information is stored in accordance with current legislation and other information for maximum three years from the most recent purchase transaction.
Disclosure to independent third parties: Data is transmitted to our partners for distribution.

Order queries or cancellation of order

We keep your personal data such as; contact details, delivery details and payment details to support you with your legal rights that you have with respect to returning the product if you want to withdraw from your purchase or when you have a quality issue with the product. Should a problem with returns occur then we sometimes need to transfer your delivery and contact information to our partners for distribution in order for them to return the products.
Legal basis: The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, (article 6 p.1 (b) of the GDPR). The processing is also necessary for compliance with a legal obligation to which Vagabond is subject (article 6 p.1 (c) of the GDPR).
Automated decision-making: No
Retention: Accounting information is stored in accordance with current legislation and other information for maximum three years from the most recent purchase transaction.
Disclosure to independent third parties: Data is transmitted to our partners for distribution.

Customer club

If you join our customer club, we save your e-mail and the information you provide in connection with the application for membership. We also store information about your purchase history, how you respond to our offers and use our website. We use the information to administer your membership, provide you with interesting offers and customized information. You can update your personal information, how you want to be contacted and choose what information is sent to you via My Pages.
Legal basis: Consent (Article 6 p.1 (a) GDPR).
Automated decision making: No
Retention: Your data is stored for a maximum of three years from the end of the membership.
Disclosure to independent partners: Your data is transferred to our partner who sends out information and offers.

Contact form

When you contact us via our web form on our website, we collect and save the information you forward to us in order for us to help you with the question or issue you have. It can be information such as contact details, order, or delivery details that we need to support you. Note, your data may be transferred outside EEA.
Legal basis: Consent, (article 6 p.1 (a) of the GDPR) and the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, (article 6 p.1 (b) of the GDPR).
Automated decision-making: No
Retention: Information is stored for maximum three years from the most recent purchase transaction or contact.
Disclosure to independent third parties: If necessary to resolve the issue in question, information is transferred to the relevant partner.

Chat function

When you visit our website, you can use our chat function. We then collect and save the information you provide to give the best possible support. Note, your data may be transferred outside the EEA.
Legal basis: Consent (Article 6 p.1 (a) GDPR) and the processing is necessary for the performance of a contract to which the data subject is a party or to take staps at the request of the data subject prior entering into a contract, (Article 6 p .1 (b) GDPR).
Automated decision making: No
Retention: Information is stored for maximum of two years from the most recent contact.
Disclosure to independent third parties: If necessary to resolve the issue in question, information is transferred to the relevant partner.

SMS service

If you choose to join our SMS service by leaving your phone number, we will contact you via SMS to provide you with interesting offers, customized information, reminders and assistance in connection with your shopping. You can unsubscribe from the SMS service by sending STOP.
Legal basis: Consent, (article 6 p.1 (a) GDPR).
Automated decision making: No
Retention: Your phone number is stored for a maximum of three years from the last contact.
Disclosure to independent partners: Your phone number is transferred to our partners who send out information and offers as well as distribute ordered goods.

Your phone number is stored for a maximum of three years from the last contact.
Disclosure to independent partners: Your phone number is transferred to our partners who send out information and offers as well as distribute ordered goods.
Legal basis: Consent (Article 6 p.1 (a) GDPR).
Automated decision making: No
Retention: Your contact information and communication is stored for a maximum of three years from the last contact.
Disclosure to independent partners: Access to communicate with you via WhatsApp will be provided to our partners who send out information and offers as well as distribute ordered goods.

Newsletters

When you sign up for our newsletter subscription (online or in our stores) you agree that we save your email address in order to regularly send our new letters or invitations that includes information about our offers and happenings that is relevant to you. For this purpose, we use information about your purchase history, how you respond to our offers and how you use our website. Your email address will also be used for filtering so that you do not receive irrelevant or incorrect messages. You can unsubscribe at any time by clicking on the link on the email from us or contact us on our website.
Legal basis: Consent, (article 6 p.1 (a) of the GDPR).
Automated decision-making: No
Retention: E-mail addresses is stored until we receive a notice to unsubscribe. Other information is stored for a maximum of three years from the time you cancel your subscription.
Disclosure to independent third parties: The e-mail address is transmitted to our service provider that sends out the e-mail.

E-mail services

If a product is not in stock we offer a possibility to send you an e-mail notification when the product is available for purchase.
Legal basis: Consent, (article 6 p.1 (a) of the GDPR).
Automated decision-making: No
Retention: The e-mail address is stored for maximum three years from the most recent purchase transaction.
Disclosure to independent third parties: No.

Fraud Prevention and Security

We and our partners monitor and analyse device and access data, identification data, purchase data and location data to detect fraud and maintain high security. This is to protect your personal data as well as our services and systems.
Legal basis: Balance of interest, (article 6 p.1 (f) of the GDPR). The processing is necessary for Vagabond’s legitimate interest in being able to maintain a high level of security. The processing is also necessary for compliance with a legal obligation to which Vagabond is subject (article 6 p.1 (c) of the GDPR.
Automated decision-making: Yes, to automatically block misuse and attempt to upload malicious code. Retention: Data collected in case of troubleshooting and security investigations are deleted when the case is closed.
Disclosure to independent third parties: If necessary, to resolve the issue in question, information is disclosed to our IT security service providers.

Development of business processes, logistics processes and technical systems

To develop our business processes, logistics processes and technical systems, we use device, access data, identification data, purchase data, location data and information that is collected in connection with support issues. This is necessary to be able to offer a secure and user-friendly service.
Legal basis: Balance of interest, (article 6 p.1 (f) of the GDPR). The processing is necessary for Vagabond’s legitimate interest in being able to offer a safe, attractive, and user-friendly website.
Automated decision-making: No
Retention: Data collected for statistics are deleted after evaluation.
Disclosure to independent third parties: Information is disclosed to our IT service providers.

Debt Collection

If invoices are not paid despite repeated reminders, we can pass on the data required to give a debt collection service provider the task of recovering the debt. Alternatively, we can sell the outstanding claim to a debt collection service provider, who can then collect the claim in his own name.
The processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract, (article 6 p.1 (b) of the GDPR). Balance of interest, (article 6 p.1 (f) of the GDPR). In case of selling claims the processing is necessary for Vagabond’s legitimate interest to avoid non-payment.
Automated decision-making: No
Retention: Accounting information is stored in accordance with current legislation and other information for maximum three years from the most recent purchase transaction.
Disclosure to independent third parties: Data is transmitted to our partners for dept collection.

Customer Reviews

Customer reviews are collected in order to provide customers with an improved basis for making decisions before purchasing products and for Vagabond's business development.
Legal basis: Consent (Article 6 p.1 (a) GDPR).
Automated decision making: No
Retention: Your data is stored until we are notified that the review shall be deleted, alternatively no later than three years from publication.
Disclosure to independent third parties: Information is shared with our provider of system for managing customer reviews.

Marketing

As further described in the section about cookies and similar tracking technology, we and our partners use device data, access data, identification data, phone number and e-mail address, purchasing data, location data and data about your preferences to create marketing and offers that are relevant to you. For example, present relevant ads on third-party websites, applications and social media platforms. We also process ad data (for example, if you clicked on an ad) to measure ad performance and to enable ad billing. The information we use and combine with other data comes from our partners, your purchase history, and your Internet usage.
Legal basis: Consent, (article 6 p.1 (a) of the GDPR) and also balance of interest, (article 6 p.1 (f) of the GDPR). The processing of so-called necessary cookies is required for Vagabond’s legitimate interest in being able to provide you relevant marketing and offers.
Automated decision-making: Yes, your online experience will be shaped based on your cookie settings.
Retention: Data collected for statistics are deleted after evaluation. For how long a cookie is stored is stated in the pop-up information about cookies that is always available through our website. The retention period is further determined by your cookie settings.
Disclosure to independent third parties: We share information, with our providers of statistics and marketing services within and outside EEA. By using our partner’s marketing technology, certain information is transferred to them and is subsequently covered by their privacy and confidentiality terms.

When visiting vagabond.com we save information about your activities on our website (for example by using cookies). A cookie is a small data file placed on your device containing information about which parts of our website you have visited. We use cookies to personalise your online experience and to collect statistical data for the purpose of improving the experience on the website. Cookies are reliable files and they cannot execute program code or transmit virus.

We use the following categories of cookies, and you can always change your cookie settings via our website.

Strictly necessary cookies help make a website navigable by activating basic functions such as page navigation, add items to your shopping cart and place an order. Without these cookies, the website would not be able to work properly.

Functional cookies make it possible to save information that changes the way the website appears or acts. For instance, your preferred language, currency, or region.

Statistical cookies help Vagabond understand how visitors interact with the website by collecting and reporting information.

Marketing cookies are used to display ads that are relevant and interesting on other companies’ websites, applications, and social media platforms.

Legal basis regarding cookies: Consent, (article 6 p.1 (a) of the GDPR), you may at any time withdraw your consent and cancel the processing by removing the cookies from your device. Balance of interest, (article 6 p.1 (f) of the GDPR). The processing of so called necessary cookies are required for Vagabond’s legitimate interest in being able to provide you a functioning website. Automated decision-making: Yes, your online experience will be shaped based on your cookie settings. Retention: For how long a cookie is stored can be read in the pop-up information about cookies that is always available through our website. The retention period is further determined by your browser settings. Disclosure to independent third parties: We share information with our providers of statistical and marketing services within and outside EEA. By using our partners technology, certain information is transferred to them and is subsequently covered by their privacy and confidentiality terms.

Marketing, statistics and partners

If you consent to our use of cookies and other tracking technologies for marketing and statistics we and our partners, will record device and access data, identification data, IP address, phone number, email, purchasing data, location data and data about your preferences. Furthermore, various types of identification data, such as phone numbers, emails and so-called click IDs, are matched with data collected by our partners, such as browsing history, location data and search history. This may also apply to information collected by our partners in so-called logged-in mode. The purpose of the processing is to show you relevant personalized advertising on other websites, in applications and on social media platforms.

Our partners uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address, device screen size, device type (unique device identifiers), browser information, geographic location, and the preferred language used to display our website.

The recorded data is used in order to analyse our users’ needs and to optimize our services. Our partners help us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. The information is also used to measure advertising results, (conversion tracking). For analysis, we use, for example, the web analytics tool Google Analytics 4.

In summary, we share above mentioned data with the following independent partners: Facebook (Meta Platforms Ireland Limited), WhatsApp Ireland Limited, WhatsApp LLC, Google LLC, Pinterest Europe Ltd, Hotjar Ltd, Conversant Europe Ltd, Adform A/S, Instagram (Meta Platforms Ireland Limited), TikTok Pte. Ltd., Bing (Microsoft Corporation), Klavyio Inc and Snap Inc.

You can revoke or change your consent at any time by changing your settings via the cookie settings function in the footer.

For further details and opt-out instructions, please see:

Facebook https://www.facebook.com/privacy/center/

Google https://business.safety.google/privacy/ https://policies.google.com/privacy, Google Analytics opt-out instruction https://tools.google.com/dlpage/gaoptout

Pinterest https://policy.pinterest.com/en-gb/privacy-policy, Pinterest opt-out instruction https://help.pinterest.com/en/article/do-not-track

Hotjar https://www.hotjar.com/policies/do-not-track/

Conversant https://www.cj.com/legal/privacy-policy-services-uk, Opt-out instruction https://www.conversantmedia.eu/optout

Adform https://site.adform.com/privacy-center/overview/, Adform Opt-out instruction https://site.adform.com/privacy-center/platform-privacy/opt-out/

Instagram https://privacycenter.instagram.com/

TikTok https://privacytiktok.zendesk.com/hc/en-us/requests/new

Bing https://account.microsoft.com/privacy/

Klavyio https://www.klaviyo.com/legal/privacy

WhatsApp https://www.whatsapp.com/legal/privacy-policy

Snapchat https://values.snap.com/privacy/privacy-center

How can I manage cookies in my browser?

Most web browsers permit to delete or block cookies and to warn you and ask for your consent before cookies are stored. You can find help in your internet browser on how to set your internet browser to handle and possible block cookies. If you do not wish to use cookies when visiting our online store this will affect your shopping experience, as we among other things use cookies to keep your shopping cart updated. The use of cookies is also necessary if you want to be able to place an order.

You can modify your browser to turn off certain or all cookies. This is very easy to do but please note, if you disable all cookies, you will not be able to make a purchase on vagabond.com.

The following links provide information on how to adjust the cookie settings on some popular browsers:

• Firefox
• Microsoft Edge
• Chrome
• Safari

By visiting www.youronlinechoices.eu you have the possibility to remove certain cookies individually.