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    Payment

    At vagabond.com we offer card payment with a wide range of credit card companies.

      


     

    CARD PAYMENT

    We accept all the major credit card companies in cooperation with Adyen. The options may vary between countries. See your alternatives at checkout. 

     

    Order 



    HOW TO PLACE AN ORDER

    Simply 'Add to bag' and go to checkout!

    To place an order add your Vagabond product to the shopping bag by selecting size and clicking on 'Add to bag'. When you are ready for purchase simply click on 'proceed checkout'. Follow the steps in the checkout until your purchase has been completed. Make sure to check all the details before you confirm the order. You will receive an order confirmation shortly after your purchase.



    SHIPPING AND ORDER CONFIRMATION

    You will receive an order confirmation by email once we have confirmed your payment. You will receive a shipping confirmation once the order has left our warehouse. Your shipping confirmation will provide all the tracking information that you need. Simply click on the link in your shipping confirmation to easily track your order.



    CHANGE/CANCEL ORDER

    If you need to cancel or make changes in your order, please contact our Customer Care using the contact form below. All changes and cancellations must be made before the order has been dispatched from our warehouse. After that we cannot guarantee any changes or cancellations.

    Delivery methods

    Below you can see our delivery options.



    DHL – Express Delivery

    Shipping cost 5€

     

    We will deliver your purchase within 1-2 business days after receiving your shipping confirmation.

     

    Track your order by following the link in your order confirmation or at the DHL website. Home delivery is standard but you can customize your delivery in the DHL On Demand app. If you have questions regarding your delivery, please contact our Customer Care via the contact form below. 



    UNDELIVERABLE PARCELS

    If unable to deliver a package according to your chosen delivery option it will automatically be returned to us. Please contact our Customer Care using the contact form below if you are experiencing trouble with the delivery.



    WHICH COUNTRY DO YOU DELIVER TO?

    We deliver to many countries worldwide. At the bottom of the page you see a flag which refers to your current location. If you click here you will see all the countries that we deliver to.

    Returns

    You are always welcome to make a return within 14 days after receiving your order. All products must be returned in unused condition, with all labels still intact and packed in the original Vagabond shoe box.
     



    HOW TO RETURN: DHL EXPRESS DELIVERY

    Please follow the steps below:

    1. Go to our return page and follow the instructions to register your return
    2. Pack the items you wish to return in the original Vagabond box
    3. Apply the shipping label, that you received with your order, visible on the outside of the package
    4. Leave the return at your nearest pick-up point or schedule a pick-up. Save the receipt as this is your proof of return

    You can track your return at dhl.com.



    EXCHANGE

    We are unfortunately not able to handle exchanges. If you are not satisfied with your Vagabond product, and want to buy another item, you need to go through the return process and place a new order online.



    REFUND

    Your refund will be issued and an email conformation will be sent to you as soon as we have received your return at our warehouse. The refund will be credited within a few business days, trough the same payment method as you used when completing your purchase.

    Shoe care

    Cleaning, caring and protecting your shoes is the key for a long life and keep them looking their best. Different styles may need different treatment. If you are unsure about how to treat your shoes and which products to use, you are welcome to contact our Customer Care team.



    THESE ARE THE BASIC STEPS: 

    1. Clean
    The first step is always to clean the shoes. Prepare the shoes to be polished by removing all dirt with a damp cloth, brush or a shoe foam cleaner.

    2. Care
    The second step is to refresh and nourish with a gentle and suitable leather polish, cream or wax. Let your shoes rest at least 24 hours before using them again.

    3. Protect
    The third step is to protect the shoes from dirt, rain and dampness. Regular shoe care is automatically long-term protection, especially for leather where wax can be applied. If you use a repellent product, make sure it is water based and follows chemical regulations.

    4. Storage
    When you are not using your shoes, wipe them off and keep them in their shoe box or in your shoe closet for storage. Use a shoe tree, they will help maintain the shape of your shoes.



    OUR SHOE CARE PRODUCTS

    It is important to use the proper products for the specific material of your shoes. Check out our range of shoe care products here.

    Size

    Use our size guide to find your perfect fit. Note that the size chart is general for all shoes.



    HOW TO MEASURE YOUR FEET? 

    1. Place your foot on a flat surface with your heel against a straight edge or a wall.

    2. Place a ruler beside your foot, touching the same straight edge as your heel.

    3. Then take the length in millimetres from the tip of your longest toe to your heel and find your perfect fit in our size guide.

    For a more exact measurement wear the socks you would want to wear in your new shoes and do the measuring in the evening (your feet may become a bit swollen during the day).

    If your foot measurement is halfway between sizes, select the larger size.

    You may find that one foot is longer than the other, this is quite normal, for best comfort choose the larger size.



    NOT THE RIGHT SIZE AFTER ALL?

    Don’t worry, we offer free returns and you will receive a refund. 



    DO YOU PRODUCE SIZE 35 & 42 FOR WOMEN?

    We offer a range in the collection where sizes 35 and 42 are available for women. Our aim is to offer these sizes on our most popular models.

    If you have further questions, you are welcome to contact our Customer Care.

    Sustainability

    With our mission to be a global fashion brand comes a great responsibility to think and act sustainable on all levels. On this journey it is all about awareness in choices of material, production, transportation and consumption, while at the same time striving for innovations and solutions that can really be a game changer. You can read about our everyday commitments here, or learn more in our latest FAQ below.

    Retailers

    Click here to view all stores who currently sells Vagabond products. Use the map to locate your nearest Retailer, Shop-in-shop or Vagabond store.



    VAGABOND STORES 

    We have several Vagabond concept stores around Europe. If your favourite Vagabond product is out of stock in store, our staff members can help you place an online order in our official Vagabond stores. You can either choose to ship to the Vagabond store or ship to your home, and you can also choose to make the return to the Vagabond store.
     



    SHOP-IN-SHOP

    Vagabond is available among several shop-in-shops around the world. In these shop-in-shop you can find a wide range of Vagabond products.



    RETAILERS

    Vagabond products are sold online and in stores in over 40 markets worldwide.

    Please contact our Customer Care team if you need further assistance.

    FAQ

    It depends on which payment method you use when completing your purchase. For card or direct payments, the amount will be reserved on your account once the order has been confirmed. The payment will be debited from your account once the order has been shipped from our warehouse. If you are able to select invoice payment at checkout, then the invoice provider will let you know when to pay.

    Your refund will be issued and an email conformation will be sent to you as soon as we have received your return at our warehouse. The refund will be credited within a few business days, trough the same payment method as you used when completing your purchase.

    We might not provide invoice payments in your country yet. If payment via invoice is available in your country, you will be able to select the option at checkout.

    If you are experiencing any problems with your payment, please try another card. If the problem remains, please contact our Customer Care team by using the contact form for further assistance.

    FAQ

    It is not possible to change any order details once the order is placed. Please make sure to check all the details before you confirm the order. In an exceptional case, it might be possible to change order details before the order is dispatched. Please contact our customer care below for further information. 

    Once the order has left our warehouse it is not possible to cancel it. If you have requested a cancellation after your order has been discpatched, you need to go through the return process in order to get a refund. If you need to cancel your order, please contact our customer care using the contact form below.

    Add your Vagabond product to the shopping bag by selecting size and clicking on 'Add to bag'. When you are ready for purchase simply click on 'checkout' in your shopping bag or shoppin bag-view to get redirected to our checkout. Follow the steps in the checkout until your purchase has been completed. Make sure to check all the details before you confirm the order. You will recieve an order confirmation shortly after your purchase.

    If you are experiencing problems placing your order, please contact our customer care by using the contact form below for support.

    You should receive an order confirmation shortly after you have placed the order. If you did not receive any order confirmation, please contact our Customer Care with the contact form below for further assistance. 

    FAQ

    The cost for DHL Express is 5€

     

    The delivery charge is the same regardless of the number of products you are purchasing.

    DHL Express delivers your order within 1-2 working days.

     

    We always strive to deliver your order within the time that is specified for your country. Your order will be processed between Mondays and Fridays. If you place an order on a weekend or bank holiday, we will process your order the following working day.

    We strive to deliver on time. If your order fails to deliver on time, please contact our Customer Care by using the contact form below.

    Once your order is dispatched from our warehouse, you will receive a shipping confirmation with all the information you need on how to track your order. Follow the link in your order confirmation to track your order.

    FAQ

    Go to vagabond.com/returns and follow the instructions to register your return. Pack the items you wish to return in the original Vagabond box and apply the shipping label (print it out if needed) visible on the outside of the package. Leave the return at your nearest pick-up point or schedule a pick-up (depending on which carrier you selected for your order). Save the receipt as this is your proof of return. Please note that a deduction will be made if the product is used, the labels are removed or if the product is not packed in original shoe box.

    Your refund will be issued and an email conformation will be sent to you as soon as we have received your return at our warehouse. The refund will be credited within a few business days, trough the same payment method as you used when completing your purchase.

    If all products are returned then you will receive a full refund, including shipping costs. Please note that if you keep parts of your order the shipping cost will not be refunded. This applies as long as no other campaign is communicated. 

    We are unfortunately not able to handle exchanges at Vagabond.com. If you are not satisfied with your Vagabond product, and want to buy another item, you need to go through the return process and place a new order online.

    You are welcome to return your product directly to one of our Vagabond stores. Please note that outlet products cannot be returned to the store.

    If your Vagabond product is purchased from one of our retailers, we kindly ask you to contact them for further assistance.

    If you have had the misfortune to receive an incorrect product, please contact our Customer Care team as soon as possible and we will be happy to assist you. Always state your order number.

    As soon as we have received and processed your returned order at our warehouse, you will receive a confirmation email. You can always track the package at your carrier’s website to see where it is located right now.

    You are responsible for your returned order until we receive the package at our warehouse. Always save the receipt you obtain from the transporter, as it is your proof of return if the package should disappear during transport.

    If your item gets damaged or broken, you are always welcome to make a complaint. Please contact our Customer Care team with both a description and pictures showing the damage. Always state your order number.

    FAQ

    Make sure that the shoes are dry and clean. They should be stored in a cool environment, and not near a radiator, since the heat will damage the softness of the leather. To preserve the shape of the shoe you may use shoe blocks or some newspaper tissues. When you are ready to use them again, use leather cream for best protection if they have been stored for a long period of time.

    Cleaning, caring and protecting your shoes is key for giving your shoes a long life and having them looking their best. Our selection of Shoe Care products together with the Shoe Care Guide is an important step in our work to minimize and substitute the use of chemicals to less environmentally harmful substances. Please note that different materials require different shoe care products. Read more about shoe care in our shoe care guide.

    FAQ

    It is within our everyday mission to find more and more sustainable materials and transport alternatives, to be able to gradually close the loop. In short terms closing the loop means that we can produce, reuse and recycle, aiming in the long run to leave a climate neutral footprint behind. An important part on this journey is to extend the lifecycle of your shoes. We believe that by presenting the best possible products, provide guidance of how to care for them and finally how to recycle – that is the most important thing for both us and you as a consumer to do. Learn more about shoe care and Shoe Bring Back. And remember that a good start is to “only buy what you really love”!

    We work primarily with leathers and it is important to have a close collaboration with our supplying tanneries. Like textiles, wastewater needs to be properly treated before it can be released. We carefully select and work with just a few tanneries and each of them must sign our code of conduct and RSL (restricted substances list) before we start working together. We also frequently visit, and besides social compliance and working environment, wastewater treatment is highest priority. Our suppliers who deliver the quality material we are asking for, either have their own monitored full water treatment set ups and/or are connected to municipal wastewater treatment plants.

    We believe it is important to act together with our colleges in the business. Through our memberships in several organizations it is our responsibility to raise questions and push for global and local restrictions and regulations that can really make structural change.

    We also use recycled polyester and organic GOTS certified cotton in our shoes. Vagabond shoes are not manufactured to be washed, therefore recycled polyester is a good match – it is during washing where we have the highest risk of micro plastic risk ending up in our oceans. We aim to further develop our designs with cellulose based materials alternative to cotton to further reduce the need for water during the material production.

    The most important thing to do is to make sure that what you buy is being used for as long time as possible. Taking care of your shoes is both making sure they’ll last well while you have them and be good enough to pass on to someone else. The aim is to have as long total lifecycle as possible! Do you have shoes in your wardrobe just hanging around, not being used anymore? Leave them for Shoe Bring Back by Vagabond – then they’ll either be passed on for secondhand or material recycling (and you’ll get a voucher, read more here). If you do not have access to Shoe Bring Back, search for a recycling initiative close to you or hand on to charity.

    Our non-animal collection is part of our ambition to keep searching for and trying alternative materials to the conventional leather from a climate point of view. Our present non-animal collection have uppers from synthetic leather, lining from organic GOTS certified cotton, inner sole from cork and different outsoles all from non-animal origin. The glue used in production is also non-animal.

    When preparing all leathers, different kinds of minerals and chemicals are used. Most leathers are chrome-tanned to achieve good softness, durability, and colour. However, close to bare skin, chrome tanned leathers may cause skin allergies. Therefore, we have replaced our inner soles with 100% chrome-free tanned leather to avoid any risk. In chrome-free tanning, a mix of vegetable and synthetic substances is used instead.

    Contact Form

    Vagabond Customer Care are always happy to help!

    Fill out the contact form below or reach us by phone +46 340 54 12 03. Our Customer Care team is English and Swedish speaking. We also offer help in German through the contact form. 

     

    We will do our best to get back to you within 24 hours (weekdays).

    Our opening hours are:

    Monday - Friday  08.00-17.00 CEST

     

    Exceptional opening hours:
    26/5  Closed

     

    Please note that our warehouse also will be closed and that no orders will be sent this day.

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