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    Extended return policy

    Items purchased between December 1 and December 25 2022 can be returned until January 31 2023. Read more about how to return your order here.

    Customer Care Opening hours

    Due to the Christmas holiday our opening hours the upcoming weeks varies. See the correct opening hours below. We won't be able to take calls during closed hours but you can of course always can send us an e-mail and we’ll get back to you as soon as possible.

    23/12: 08:00 – 16:00 CET
    24/12: Closed
    25/12: Closed
    26/12: Closed
    27/12: 08.00 – 17.00 CET
    28/12: 08.00 – 17.00 CET
    29/12: 08.00 – 17.00 CET
    30/12: 08.00 – 17.00 CET
    31/12: Closed
    6/1: Closed

    Delivery before Christmas and New Years Eve
    Austria

    UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Belgium

    UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Bulgaria

    DHL-Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    DHL-Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Canada

    FedEx Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
    FedEx Priority: Orders must be placed by 2022-12-19 for delivery before December 24.

    FedEx Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
    FedEx Priority: Orders must be placed by 2022-12-27 for delivery before December 31.

     
    Croatia

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Czech Republic

    DHL Parcel: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    DHL Parcel: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Cyprus

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Denmark

    Orders must be placed by 2022-12-19 for delivery before December 24.

    Orders must be placed by 2022-12-27 for delivery before December 31.

     
    Estonia

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Finland

    Orders must be placed by 2022-12-19 for delivery before December 24.

    Orders must be placed by 2022-12-27 for delivery before December 31.

     
    France

    Fedex Exonomy: Orders must be placed before 2022-12-15 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    Fedex Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

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    Germany

    DHL Standard: Orders must be placed by 2022-12-20 for delivery before December 24.
    UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express:  Orders must be placed by 2022-12-22 for delivery before December 24.

    DHL: Standard Orders must be placed by 2022-12-27 for delivery before December 31.
    UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Great Britain

    Orders must be placed before 2022-12-15 for delivery before December 24.

    Orders must be placed by 2021-12-23 for delivery before December 31.

     
    Greece

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Hungary

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Ireland

    FedEx Economy: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    Fedex Economy: Orders must be placed by 2021-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Italy

    FedEx Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    FedEx Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Latvia

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Lithuania

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Luxembourg

    UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2020-12-29 for delivery before December 31.

     
    Malta

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Monaco

    Orders must be placed by 2022-12-15 for delivery before December 24.
    Orders must be placed by 2022-12-23 for delivery before December 31.

     
    Netherlands

    UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Norway

    Orders must be placed by 2022-12-19 for delivery before December 24.

    Orders must be placed by 2022-12-27 for delivery before December 31.

     
    Poland

    UPS: Orders must be placed by 2022-12-16 for delivery before December 24.
    DHL-Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    UPS: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL-Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Portugal

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Romania

    Orders must be placed by 2022-12-22 for delivery before December 24.

    Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Slovakia

    DHL Standard: orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: orders must be placed by 2022-12-22 for delivery before December 24.

    DHL Standard: orders must be placed by 2022-12-27 for delivery before December 31.
    DHL Express: orders must be placed by 2022-12-29 for delivery before December 31.

     
    Slovenia

    DHL Standard: orders must be placed by 2022-12-16 for delivery before December 24.
    DHL Express: orders must be placed by 2022-12-22 for delivery before December 24.

    DHL Standard: orders must be placed by 2022-12-27 for delivery before December 31.
    DHL Express: orders must be placed by 2021-12-29 for delivery before December 31.

     
    Spain

    Fedex Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
    DHL Express: Orders must be placed by 2022-12-22 for delivery before December 24.

    Fedex Economy: Orders must be placed by 2022-12-23 for delivery before December 31.
    DHL Express: Orders must be placed by 2022-12-29 for delivery before December 31.

     
    Sweden

    Orders must be placed by 2022-12-20 for delivery before December 24.

    Orders must be placed by 2022-12-27 for delivery before December 31.

     
    Switzerland

    FedEx Economy: Orders must be placed by 2022-12-15 for delivery before December 24.
    Orders must be placed by 2022-12-23  for delivery before December 31.

     
    United States

    FedEx Economy: Orders must be placed before 2022-12-15 for delivery before December 24.
    FedEx Priority: Orders must be placed before 2022-12-19 for delivery before December 24.

    FedEx Economy: Orders must be placed before 2022-12-23 for delivery before December 31.
    FedEx Priority: Orders must be placed before 2022-12-27 for delivery before December 31.

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