Returns
We offer a return period of 14 days from the day you recieve your package. The product has to be returned in the original Vagabond box and any damage may cause a charge up to 100%, depending on the damage. Our return policy does not apply to shoe care and soles. These items cannot be returned and refunded.
HOW TO RETURN: DHL STANDARD DELIVERY:
1. Contact our Customer Care team via our contact form. State your order number and the products that you want to send back.
2. Our Customer Care team will send you a pre-paid return label.
HOW TO RETURN DHL EXPRESS:
1. Contact our Customer Care team via our contact form. State your order number and the products that you want to send back.
2. Our Customer Care team will send you a pre-paid return label.
RETURN IN A VAGABOND STORE
You are welcome to return your product directly to our official Vagabond Stores. Please note that outlet products can not be returned to any store.
Your refund will be made as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. Once the refund is made, you will receive a refund confirmation regarding your return.
Please note that if you keep part of an order the shipping cost will not be refunded.
We are unfortunately not able to handle exchanges directly. If your purchase did not meet your expectations and you want to make an exchange, please return your order using the same instructions as above. Then place a new order online.
If you have been sent a faulty product please contact our Customer Care team (English and Swedish speaking) at Contact or call +46 340 541203. Be prepared to state your order number.