Returns

We offer a return period of 14 days from the day you recieve your package. The product has to be returned in the original Vagabond box and any damage may cause a charge up to 100%, depending on the nature of the damage. Our return policy does not apply to shoe care and soles. These items cannot be returned and refunded.

HOW TO RETURN - DHL STANDARD DELIVERY

Please follow these simple steps:

1. Pack the items inside the original Vagabond box, then put it inside a larger box. In order for us to verify your return, always include the receipt you received with the original shipment.

2. Go to www.vagabond.com/returns to generate your return label.

3. Print the label and place it on the box.

4. Leave your package at your nearest DHL Service Point. Save the receipt as this is your proof of return. You can track your return shipment at www.dhl.com

HOW TO RETURN - DHL EXPRESS DELIVERY

Please follow these simple steps:

1. Pack the items inside the original Vagabond box, then put it inside a larger box. In order for us to verify your return, always include the receipt you received with the original shipment.

2. Place the return label on the box, preferably on top of the prior delivery information.

3. Schedule a pick-up or leave your package at a DHL Service Point. Save the receipt as this is your proof of return. You can track your return shipment at www.dhl.com

When your return is approved, we refund the price of the merchandise you returned, back to the same card you paid with / used at the time of order. When returning a full order, we will include the original shipping cost in the refund but deduct a return shipping cost. The transaction takes up to 5 bank days. A confirmation e-mail will be sent to you as soon as your return is handled. 

If you want to make an exchange, just go through the return process and then place a new order online.

If you have been sent a faulty product please contact our Customer Service (Englich and Swedish speaking) at Contact or call +46 340 541203 as soon as you discover the fault. Be prepared to state your order number. Customer Service will then help you with your claim.