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    Zwroty

    Polityka zwrotów Vagabond

    Oferujemy 14 dni na zwrot towaru od dnia otrzymania przesyłki. Produkt musi zostać zwrócony w oryginalnym pudełku na buty Vagabond, a każde uszkodzenie może spowodować obciążenie do 100%, w zależności od uszkodzenia.

    Returns

    HOW TO RETURN: UPS DELIVERY

    Please follow the return instructions below. The refund will be issued as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. Items have to be returned in the original box, in the original condition and have all their tags on.

    Please follow the steps below:

    1. Place the product/products in the original shipping box, or any other solid box.

    2. Close and tape it.

    3. Place the return label that you received in your package on the box, preferable on top of the prior delivery information.

    4. Leave it at your nearest post office. If you choose to schedule a pickup, you are responsible for the cost. 



    HOW TO RETURN: DHL EXPRESS DELIVERY

    Please use the pre-paid label which is included in the package. The refund will be issued as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. Items have to be returned in the original box, in the original condition and have all their tags on.

    Please follow the steps below:

    1. Pack the items inside the original Vagabond box, then put it inside a larger box. In order for us to verify your return, always include the receipt you received with the original shipment.

    2. Place the return label on the box, preferably on top of the prior delivery information.

    3. Schedule a pick-up or leave your package at a DHL Express Service Point. Save the receipt as this is your proof of return. You can track your return shipment at www.dhl.com

     



    RETURN IN A VAGABOND STORE

    You are welcome to return your product directly to our official Vagabond Stores. Please note that outlet products can not be returned to any store. 

    Refund

    Your refund will be made as soon as we have processed your return. Your refund will be credited to the same form of payment from when the purchase was made. Once the refund is made, you will receive a refund confirmation regarding your return.

    Please note that if you keep part of an order the shipping cost will not be refunded.

    Exchange

    We are unfortunately not able to handle exchanges directly. If your purchase did not meet your expectations and you want to make an exchange, please return your order using the same instructions as above. Then place a new order online.

    Faulty products

    If you have been sent a faulty product please contact our Customer Care team (English and Swedish speaking) at Contact or call +46 340 541203. Be prepared to state your order number. 

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