We have extended our return policy until 2019-01-15 and we always offer free returns on all orders.
We offer a return period of 14 days from the day you recieve your package. The product has to be returned in the original Vagabond box and any damage may cause a charge up to 100%, depending on the nature of the damage. Our return policy does not apply to shoe care and soles. These items cannot be returned and refunded.
Please follow these simple steps:
1. Pack the item inside the original Vagabond box. Put the items inside a larger box and seal it tightly. Please use a strong outer shell for protecting the items during the transport. In order for us to verify your return, always include the receipt you recieved with the original shipment.
2. Log in below to generate a return lable. Then check that the data is correct and choose a reason of return. Click the “Create PDF” button and a pdf-file with the return label and information on where to return your package will be created.
3. print the label and place it on the package. If you are unable to print it yourself, please contact us so we can send you a lable by post. (this may take up to 7 days).
4. Follow the information given when printing the lable and leave the package according to the instructions. Always save your receipt from the post office as this is your proof of return.
Your package will now be sent back to Vagabond (may take up to 10 working days). When your return arrives at our warehouse it will be handled within 24 hours (weekdays). You can follow your return by using the instructions given when you created the return lable.
When your return is approved, we refund the price of the merchandise you returned, back to the same card you paid with / used at the time of order. When returning a full order, we will include the original shipping cost in the refund but deduct an administrative return cost for 50 SEK. The transaction takes up to 5 bank days. A confirmation e-mail will be sent to you as soon as your return is handled.
If you want to make an exchange, just go through the return process and then place a new order online.
If you have been sent a faulty product please contact our Customer Service (Englich and Swedish speaking) at Contact or call +46 340 541203 as soon as you discover the fault. Be prepared to state your order number. Customer Service will then help you with your claim.